Refund & Cancellation Policy

1. Overview

We aim to deliver reliable, safe, and punctual commute services. If you're not satisfied, this policy explains when and how refunds are considered.

2. Refund eligibility

• Refunds are available only within 7 days of purchase/activation of the plan or service.
• A valid reason must be provided, and the request must demonstrate that the service was not satisfactory (e.g., repeated no-shows, persistent delays, safety concerns).
• Usage beyond the first 7 days or after substantial service consumption may be prorated or deemed ineligible.
• Government taxes, payment gateway fees, and promotional credits are non-refundable.

3. What is not refundable

• Refund requests raised after the 7-day window.
• Issues caused by incorrect information provided by the customer (addresses, schedules, or contact data).
• Delays or disruptions due to force majeure events (strikes, extreme weather, road closures, law enforcement activity).
• One-time setup or onboarding costs, if any.

4. How to request a refund

• Email hello@daftarroute.com from your registered email within 7 days of purchase.
• Share your booking details, payment reference, and a brief description of the issue faced.
• Our team will review your request, validate service records, and respond within 5-7 business days.

5. Resolution

If approved, refunds are credited to the original payment method. Timelines may vary based on your bank or payment provider. We may propose service credits or remediation steps before issuing a refund within 7-10 business days.

6. Changes to this policy

We may update this policy periodically. The latest version will always be available on this page. Continued use of our services after updates means you accept the revised terms.

7. Contact

For questions about refunds or cancellations, contact hello@daftarroute.com. We are here to help resolve issues quickly and fairly.